Singapore Airlines Wheelchair Assistance is widely recognized for its excellence in service, and that commitment extends to passengers with reduced mobility. The airline’s wheelchair assistance program is designed to provide seamless support at every stage of the journey—ensuring comfort, safety, and dignity for all travelers. Whether you're flying for business, leisure, or medical reasons, Singapore Airlines ensures you’re well cared for from booking to arrival.
Requesting Wheelchair Assistance
To ensure everything runs smoothly, passengers who require mobility support should request wheelchair assistance when booking their ticket. This can be done through the airline’s website, a travel agent, or by calling customer service. Singapore Airlines recommends submitting the request at least 48 hours before departure. During the request process, passengers can outline the specific level of support needed. Options include assistance from the check-in counter to the boarding gate, from the terminal entrance to the aircraft seat, or help during flight transfers. If a traveler is bringing their own wheelchair or powered mobility device, the airline will coordinate safe transportation of the equipment.
At the Airport: Smooth Check-In and Guidance
On the day of departure, passengers who have booked assistance are met by trained airport staff. These professionals guide passengers through the check-in process, help with luggage, and ensure all necessary documentation is completed. Security screening and immigration procedures can be time-consuming for any traveler, but Singapore Airlines ensures that passengers with mobility needs receive priority handling and are never left waiting alone. The process is streamlined to ensure minimal stress while maintaining high safety and service standards.
Baggage and Mobility Device Handling
Passengers traveling with personal mobility aids—manual or electric wheelchairs, walkers, or crutches—can trust Singapore Airlines to handle their equipment with care. These items are transported free of charge and handled according to safety protocols. Where space allows, collapsible wheelchairs or walking aids may be stowed in the aircraft cabin. Otherwise, they are securely placed in the cargo hold and returned promptly after landing. Ground staff are responsible for ensuring your equipment is returned to you in good condition at your arrival point.
Onboard Comfort and Assistance
Singapore Airlines provides priority boarding for passengers who require assistance. Once on board, specially trained cabin crew are available to assist with seating and in-flight needs. The airline also offers onboard aisle wheelchairs for use during the flight, particularly for access to the lavatory. While the crew cannot physically lift passengers or provide personal medical care, they are trained to offer respectful support and create a comfortable, welcoming environment.
Assistance Upon Arrival
When the flight lands, support continues. Passengers are met at the aircraft door and guided through immigration, baggage claim, and customs. For those with connecting flights, staff provide efficient transfers between terminals or gates. The goal is to ensure a consistent, worry-free experience from departure to final destination.
24/7 Customer Support
Singapore Airlines’ customer service team is available around the clock to answer questions, update assistance requests, or help with flight changes. Whether it’s your first time flying with mobility needs or you're a frequent traveler, the airline’s team is ready to support you.
Commitment to Inclusive Travel
Singapore Airlines believes air travel should be accessible to everyone. Its wheelchair assistance service reflects that belief—providing comfort, support, and freedom of movement to all passengers who need it.